Support & Legal

Help, contact and legal information.

Contact & Support

Have a question, found a bug, or want to suggest an improvement? Send us an email — we usually respond within 24 hours.

support@mkhub.de

Frequently Asked Questions

Where is my data stored?
Your data is stored locally on your device. iCloud sync and AI features only transfer data when you enable them.

How can I delete my data?
Use only Advanced → Delete All App Data. If a Friends profile exists, NutriTally first safely and idempotently deletes the online Friends identity, then deletes local app data. Accepted recipient copies of shared meals, Apple Health data, subscription and photo-analysis quotas remain; technical pseudonymized deletion receipts and a code tombstone are retained. You can send general privacy questions to support@mkhub.de.

How do I cancel my subscription?
Via iOS Settings → your name → Subscriptions.

The app shows incorrect nutrition values.
You can tap any entry and correct the values manually. If you experience issues with AI recognition, let us know — we're continuously improving it.

The AI doesn't recognize my food correctly.
AI recognition provides estimates that may not always be accurate. Check the suggestions and adjust them if needed. Good lighting and a clear photo help improve results.

What's the difference between Plus and Pro?
Both subscriptions offer AI features like photo recognition, product comparison and the personal coach. Plus includes 30 photo analyses per month, Pro is unlimited. You can see the exact prices in the app under Settings.

My data doesn't appear on my other device.
Make sure iCloud is enabled for NutriTally on both devices (iOS Settings → your name → iCloud). Syncing may take a few minutes.

Does the app work on iPad?
Yes, NutriTally runs on both iPhone and iPad.

Impressum

Information pursuant to § 5 DDG (German Digital Services Act)

Licenses & Credits

BLS 4.0
Max Rubner-Institut · Modified version
Source · CC BY 4.0

MEXT
日本食品標準成分表（八訂）増補2023年から引用（又は出典）
Modified version

Open Food Facts
Contains information from Open Food Facts, which is made available under the Open Database License (ODbL).